Very impressed with service team. Very efficient. Work is done quick and right prices thankyou
Hi Steve, many thanks for your great review, we really do appreciate the time spent.
Hi Adam, thank you for your review, we appreciate it.
Excellent customer service, prompt prep and delivery of used car.
Hi Kevin, many thanks for your super review, we really appreciate it.
Hi Callum, many thanks for your 5* review.
Very helpful friendly
Hi Les, many thanks for your 4* review, we appreciate it.
Hi Sharon, would you be able to tell us where we went wrong for you? Please could you email us at Marketing@picadorplc.co.uk . Thank you.
Hi Andy, Thank you for your 4* review, we appreciate it.
I would like to say a huge thank you to Vauxhall Chandlers Ford as they have gone above and beyond in making sure they can do everything they can during a very difficult time where my car had been stolen. their customer service has been phenomenal and I would strongly recommend this branch to anyone who is looking to purchase a vehicle. special mention to Paul Best who has been outstanding during this whole process and is a genuine credit to this company. many thanks again to all who have been involved.
Thanks for your kind words & 5* review Jamie :)
Very friendly people
HI Alan, many thanks for your 5* review, we really appreciate it.
Amazing experience buying a used car from the team here! I was helped by Ted and Paul who both provided amazing customer service. Ted definitely knows his stuff and made buying my car easy and hassle free! A lovely team and a lovely car! I will be recommending to friends and family! Thank you!
HI Megan, what a lovely review! Many thanks for taking the time to do this and enjoy your new car.
Very good for sales, however when car needed some work due to a fault within 24 hrs, the sales team didn't want to know, service team were good once aware of the issue
Hi Darren, Thank you for your feedback. Please can I ask you to give our Sales Manager, Wayne Taylor a call to discuss this. Many thanks.
Hi Christle, many thanks for your 5* review, we really appreciate it.
Hi Stephen, many thanks for your 5* review, we really appreciate it.
Ni Nicholas, please can you give us a call on 02380 255432 to discuss your experience with us. Many thanks.
Pleasant and efficient
Hi Andy, many thanks for your 4* review.
Customer service so far has been good. However my courtesy car falls way beyond being good. I was shown to the vehicle and given the key. I drove off the forecourt and immediately had to clean the windscreen to see where I was going. By the time I got home I had to clean all windows inside and out before I felt comfortable with it. The paintwork was dirty and still is, there are limits as to what I am prepared to do to make it look presentable. I put my phone in drivers door pocket and there was an unsmoked cigarette there. This vehicle was obviously not cleaned regularly and I must say I am very disappointed with this car. Not at all what I would expect from a main dealer.
Apologies Peter, our Service Manager will be in contact with you.
Hi Sath, many thanks for your 5* review, we really appreciate it.
Hi Andrew, we would be very grateful if you could give us a call so we can understand why you have only scored us 2*. Thank you.
Hi Craig, thank you for your review. We take our customer service very seriously and would love to know what we could have done better to improve your experience of us. 30/7/19 - Craig, I believe our aftersales manager, Darren, has called you and you have said you couldn't fault our team or our service and you now have a clear understanding of the components of a main service. I am glad to hear that you will be returning to us in the future.
Hi Chris, many thanks for your 5* review.
Hi Katia, many thanks for your 5* review, we really appreciate it.
Very professional staff. In please like this you wanna buy a car on the first visit.
Hi Peter, many thanks for your great review.
Didn't carry out the work that was asked of them which was a simple task. Who knows what they do for more complex tasks that are not readily visible. My advice, go elsewhere.
Hi Taffwob, please can you call us on 01962 861947 so we can understand what went wrong. Many thanks.
Excellent customer service. Sent an email to me with pictures of parts that I could show my mechanic, ordered correct parts yesterday afternoon and collected at 9am this morning. Glen was so helpful. Would highly recommend and I'll definitely use them again.
Hi Vikki, thank you for taking the time to give us a 5* review, we really appreciate it.
Hi Ana, many thanks for your 5* review.
Many thanks Catherine, we appreciate you taking the time to give us a 5* review.
Hi Colin, could you tell us what we could have done to make your experience of us better? Customer service is extremely important to us.
Very good professional service and very friendly service.
Hi Shaun, many thanks for your great review.
Great value and service
Hi ArkAdy88PL Zielarsky, many thanks for taking the time to give us a great review.
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