For over 50 years we have always put our customers first and delivering first class service levels has been our priority. During these unprecedented, unpredictable and challenging times for us all we would like to reassure all of you, retail and trade customers alike, that these values will prevail despite the concerns brought about by the Coronavirus.
The health and wellbeing of customers and staff is of the greatest importance and actions have been taken to protect both to ensure we are fully operational and open for essential business.
Whilst we remain open to offer essentail servicing work for customers who need to stay on the move during this time, we are taking all the necessary precautions advised by Public Health England and the UK’s Chief Medical Officer to minimise health risks across the business and reduce the spread of COVID-19. We will continue to do so making appropriate operational adjustments to safeguard your and our health.
As a result, you will continue to receive a warm welcome to our service departments where staff are maintaining safe distances and taking a number of comprehensive additional hygiene measures.
However, we do understand that you may have specific concerns or may be reluctant to visit our sites, therefore we are pleased to offer you the following alternatives and we will always listen to and assist where we can.
- Collection and Delivery of your vehicle for service
- Contactless ‘Key Drop Box’ for service customers
- 20% Service Discount to Blue Light Staff & Free Courtesy Car
We will provide you with updates as they become available from the Government and Public Health England, but in the meantime I would like to thank you for your understanding and continued support and extend our very best wishes from everyone at Picador Plc for the good health of you and your family.