This World Wide Web Site (the "Site") is operated by Picador PLC, a company registered under the Companies Acts in England (No."774599") and having its registered office at "Picador Garage, Portsmouth Rd, Sholing, Southampton, SO19 9RP".
All materials within the Site are the intellectual property of Picador PLC. Such materials may not be copied or reproduced, save to the extent necessary to view the same on-line. However, you may print complete pages of the site to hard copy for your own personal use.
Picador are committed to ensuring that we manage your personal data professionally and in compliance with all relevant data protection laws. Part of our commitment is to ensure that there is transparency about how we process your personal data. This policy includes an explanation of:
Our company name is Picador Plc, and we are located at Portsmouth Road, Sholing, Southampton, SO19 9RP. In this policy we have referred to Picador Plc as: we, us, our or Picador.
Picador is an authorised retailer for: Vauxhall, Renault and Dacia. A full list of our retail locations and our trading titles is available on our website: www.picadorplc.co.uk
For any queries concerning your data and this policy, please contact us on 023 8044 9232, at the above address or by email at firstname.lastname@example.org.
Your personal data
We process your personal data if we understand that you may be interested in purchasing our products or services. In this section we provide more detailed information about how we will manage your personal data.
What data do we hold about you and how have we obtained this?
Your data that we process with your consent
Where you have consented, we:
Your data that we process to comply with our contract
Your data that we process in your vital interests
Your data that we process to comply with our legal obligations
Your data that we process to pursue our legitimate interests
We may process your information to allow us to pursue our legitimate interests including for:
Will we share your personal data with any third parties?
How long do we keep your data?
Transferring your data outside of the United Kingdom (‘UK’)
Links to other websites
Your right to access data
We always aim to be as open as we can and allow people access to their personal information. Where we hold your personal data, you can make a ‘subject access request’ to us and we will provide you with:
If you would like to make a ‘subject access request’ please make it in writing by email to email@example.com or by post to our Group Marketing Manager at the address shown in section 2.1 and mark it clearly as ‘Subject Access Request’.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
Unless you agree a different time, we will complete your subject access request within one month.
Right to stop marketing messages
You always have the right to stop marketing messages. We will usually include an unsubscribe button in any marketing emails. If you do wish to unsubscribe, please just click the unsubscribe button and we will promptly action that request. For text messages, please text back STOP to unsubscribe. Alternatively, you can update your marketing preferences by contacting us at any time. Our contact details are shown in section 2.
Right to be forgotten
If we hold personal data about you, but it is no longer necessary for the purposes that it was collected and cannot otherwise be justified – you have the right to request that we delete the data.
Right to restrict data
If we hold personal data about you and you believe it is inaccurate you have the right to request us to restrict the data until it is verified. You also have the right to request that the data is restricted where you have a right to it being deleted but would prefer that it is restricted.
Transferring your personal data
Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine-readable form, such as a CSV file.
You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information
Right to complain
You always have the right to complain to the personal data regulator, the ICO.
This policy was last updated on 18th May 2018
Providing information to us
If you are under 16 please do not provide us with any personal information unless you have the permission of your parent or guardian to do so.
You are responsible for informing us of any change in your details, such as a change of address. You have a right to ask us to correct any inaccuracies in the information we hold about you.
You have a right to ask what information we hold about you.
Telephone calls to us may be recorded and/or monitored for training purposes.
Credit/Debit Card Data Security
We consider the security of your data to be of the highest priority and for this reason we do not store details of your credit or debit cards.
Cookies are small files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies.
These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.
Third Party Cookies
We may use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevent to your interests. If you do not use such platforms then our site will not place these cookies on your device.
These cookies are used to enable core site functionality. They do not contain any personal information and are automatically deleted when you close your browser.
Picador PLC does not hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through on a link on this site is outside of our control. You visit any external sites entirely at your own risk.
This information in this site is intended for customers and prospective customers of Picador PLC in the United Kingdom and may not be applicable to other jurisdictions.Picador PLC will use reasonable endeavours to ensure that the contents of this Site are accurate and up to date. However, Picador PLC reserves the right to change product prices and specifications at any time.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.
Picador PLC reserve the right to change any of the above terms and conditions at any time by posting changes online.
If you do not accept these Terms in full, you must stop using this website immediately.
Where your complaint cannot be resolved, once you have exhausted our internal process you may refer the dispute to the following ADR processes.
1. Where your complaint does not relate to a financial service, the National Conciliation Service. For details telephone 01788 538317, or visit www.nationalconciliationservice.co.uk
2. Where your complaint relates to Financial services, the Financial Ombudsman Service. This service is free to use. telephone 0300 123 9 123 or visit www.financial-ombudsman.org.uk
3. Where any dispute cannot be resolved through ADR, this Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
“We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Service and Repair/New and Used Car Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.”
If unhappy with our service we abide by the Motor Industry Service and Repair/New and Used Car Code of Practice which can be found on The Motor Ombudsman Website at www.TheMotorOmbudsman.org.
The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.
For further information you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge.